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| How are monthly
charges billed to me? |
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| Monthly charges for
DSL service from DSL will be billed to the credit card you input when you
sign up for our service. The charges should appear on your monthly credit
card bill. |
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| How can I view my
monthly statement? |
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| You can view all charges
to your credit card by logging in to your account page. Click on the link
that says "Member log-in", enter your DSL.com username and password
that you chose when you signed up for DSL service, and view the 'Billing
History' section on your customer page. |
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| I forgot my password;
how can I reset it? |
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| If you forgot your
password for accessing your DSL Modem Internet Access member page, go to
the following URL: http://www.dsl-modem-internet-access.com. Click the link
that says "Member log-in". Click on the link that says "I
don't remember my username and/or password" and after you supply the
email address you provided when you signed up for service, your member name
and password will be sent to you. You can then log in using this password,
and select the 'Change Password' icon at the top of your member page if
you wish to reset it. |
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| What happens to
my DSL service if I move? |
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| If you plan to move
and wish to keep your DSL service, you can re-qualify your new address at
http://www.dsl-modem-internet-access.com/qualify/ . If you qualify for the
same DSL service at your new location, please call customer support and
a representative will be happy to assist you with your switch. You will
be responsible for paying the DSL setup fee for your new location, but you
can take your existing DSL equipment with you to avoid paying for another
DSL modem. Your contract will continue at your new location once your DSL
has been installed there. Note that if you move and do not transfer your
DSL service but you have time remaining on your contract, you will be charged
a cancellation fee. This fee is the greater of the remainder of your contract
(monthly charge + FUSF tax) or $250. |
